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BJSW Advance Access published online on April 15, 2009
British Journal of Social Work, doi:10.1093/bjsw/bcp041
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© The Author 2009. Published by Oxford University Press on behalf of The British Association of Social Workers. All rights reserved

Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

Lawrence Murphy, Paul Parnass, Daniel L. Mitchell, Rebecca Hallett, Paula Cayley and Samantha Seagram

Lawrence Murphy is co-founder of Worldwide Therapy Online and a director, clinician and trainer with the company. He holds an MA from the University of British Columbia. Paul Parnass is a counsellor and trainer with Worldwide Therapy Online Inc. and runs his own private online practice. He holds an MSW from the University of Toronto. Daniel Mitchell is co-founder of Worldwide Therapy Online and a director, clinician and trainer with the company. He holds an MA from the University of British Columbia. Rebecca Hallett is an associate professor in the department of Environmental Biology at the University of Guelph. Paula Cayley is the CEO of Interlock, a division of PPC Worldwide. Samantha Seagram is Manager of Client Care with Interlock, a division of PPC Worldwide.

Correspondence to Lawrence Murphy, Worldwide Therapy Online Inc., 18 Mont Street, Guelph Ontario, Canada N1H2A4. E-mail: lmurphy{at}privacemail.com


  Abstract

This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with {alpha} = 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.

Keywords: Social work and IT, evidence-based practice, research and evaluation, online counselling, e-mail therapy


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