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BJSW Advance Access published online on March 27, 2009
British Journal of Social Work, doi:10.1093/bjsw/bcp034
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© The Author 2009. Published by Oxford University Press on behalf of The British Association of Social Workers. All rights reserved

Knowledge Management in Social Work: Types and Processes of Knowledge Sharing in Social Service Organizations

Zeno C. S. Leung

Zeno C. S. Leung, PhD., is Lecturer of the Department of Applied Social Sciences, the Hong Kong Polytechnic University. He received his under-graduate training at the University of Hong Kong and post-graduate qualifications at the University of Hong Kong and University of Southampton, UK, respectively. He specialises in information and knowledge management in human services, web-assisted learning and organisational learning.

Correspondence to Zeno C.S. Leung, Lecturer, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. E-mail: zeno.leung{at}polyu.edu.hk


  Abstract

Based on a conceptual framework of knowledge management (KM) in social work developed in an earlier paper (Leung, 2007), the author conducted a single-case study of a social service organization practising KM in Hong Kong. This article provides a follow-up discussion of the framework. Findings of the study are used to extend the framework so that it can be applied more comprehensively to further research on KM in the profession.

Keywords: Knowledge management, social work knowledge, social work and IT


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