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BJSW Advance Access originally published online on March 10, 2006
British Journal of Social Work 2006 36(7):1227-1244; doi:10.1093/bjsw/bch384
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© The Author 2006. Published by Oxford University Press on behalf of The British Association of Social Workers. All rights reserved.

Language Policy and Provision in Social Service Organizations

Richard Pugh and Debbie Williams

Dr Richard Pugh is Reader in Social Work at Keele University.

Debbie Williams works for CAFCASS Cymru in Wrexham and for the Emergency Duty Team at Cheshire Social Services.

Correspondence to Dr Richard Pugh, School of Education, Criminology, Sociology and Social Work, Keele University, Keele, Staffordshire ST5 5BG. E-mail: r.g.pugh{at}keele.ac.uk

This paper reports the findings of a survey into minority language policy and provision in social service departments and large voluntary social service agencies in England and Wales. It found that many organizations lacked specific policies on the provision of services to minority language communities and that most were poorly prepared to meet their needs.

Keywords: interpreters, language policies, minorities


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