Skip Navigation



BJSW Advance Access published online on September 9, 2008
British Journal of Social Work, doi:10.1093/bjsw/bcn118
This Article
Right arrow Full Text
Right arrow Full Text (PDF)
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to My Personal Archive
Right arrow Download to citation manager
Right arrowRequest Permissions
Google Scholar
Right arrow Articles by Hernandez, L.
Right arrow Articles by Sampson, A.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us  
What's this?

© The Author 2008. Published by Oxford University Press on behalf of The British Association of Social Workers. All rights reserved

Towards Integrated Participation: Involving Seldom Heard Users of Social Care Services

Louisa Hernandez, Paul Robson and Alice Sampson

Louisa Hernandez is experienced in developing and delivering social care and other services in the voluntary sector. She currently works supporting voluntary organisations to influcence policy through research and has ongoing research interests in policies surrounding personalisation and its implementation.

Paul Robson has worked with voluntary sector social welfare organisations for over 25 years. He is currently Head of Secretariat for the Age Concern federation. Previously he was a freelance consultant and Principal Research Fellow at the Centre for Institutional Studies, School of Social Sciences, Media and Cultural Studies, University of East London. Paul has undertaken research and consultancy work with a variety of local and national voluntary sector organisations on a range of topics including: user involvement; governance; organisational development; and evaluation.

Alice Sampson is a criminologist who has conducted several studies on how social programmes and interventions make a difference to social groups who are particularly marginalised and socially and economically disadvantaged. She is Director of the Centre for Institutional Studies, School for Social Science, Cultural and Media Studies, University of East London.

Correspondence to Alice Sampson, Centre for Institutional Studies, School for Social Sciences, Media, and Cultural Studies, University of East London, London, UK. E-mail: a.sampson{at}uel.ac.uk


  Abstract

Using information from interviews with forty-one service users and thirty-two staff from eight organizations, a practice model is developed to show how those typically excluded from user participation be included into everyday participation to develop services and policies. The practice model outlines the processes necessary to promote and institutionally embed participation. The uncertainties and tensions that arise from these activities are also discussed. The value of the findings presented in this paper is that they provide information about how service user participation may be achieved.

Keywords: User participation, social care services, practice model


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us    What's this?




Disclaimer: Please note that abstracts for content published before 1996 were created through digital scanning and may therefore not exactly replicate the text of the original print issues. All efforts have been made to ensure accuracy, but the Publisher will not be held responsible for any remaining inaccuracies. If you require any further clarification, please contact our Customer Services Department.