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© British Association of Social Workers

For the People by the People—A Resident Run Advice Centre

MORAG McGRATH

Morag McGrath gained her first degree and Ph.D. at the University College of North Wales, Bangor. She has been a Research Associate at the University of Newcastle-upon-Tyne working on a 'poverty' survey, a research officer with Westminster Social Services Department and was recently a research fellow in the Department of Social Administration and Social Work, University of York attached to Batley Community Development Project. She is currently course tutor in Community Care, Gwynedd Technical College, Bangor

Summary

A survey of clients of an independent Advice Centre run by local non-professional staff is described-the outcome of their visit, their attitudes towards the centre and their experiences of other agencies. The strengths and weaknesses of this type of informal service as experienced by clients are discussed in relation to the growing emphasis on the value of self-help groups and the importance of enabling working class people to take a more active part in decisions that affect their lives


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