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BJSW Advance Access originally published online on August 31, 2007
British Journal of Social Work 2009 39(1):64-80; doi:10.1093/bjsw/bcm093
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© The Author 2007. Published by Oxford University Press on behalf of The British Association of Social Workers. All rights reserved.

Leading Practice Improvement in Front Line Child Protection

Sandy Wilson

Dr Sandy Wilson is a Project Manager in the Training and Specialist Support Branch, Department of Child Safety, Queensland, Australia.

Correspondence to Dr Sandy Wilson, PO Box 5658, Maroochydore BC, 4558 Queensland, Australia. E-mail: swi59890{at}bigpond.net.au


  Abstract

Front line child protection managers are a vital conduit for effective outcomes for children, young people and their families. However, little is known about the change processes that they need to implement to effectively intervene in such a complex context to support improved practice. This article describes how organizational action research and Organizational Linkage Theory were used to establish an in-depth understanding of the inhibitors and facilitators of the implementation of an outcome-focused management model in three child protection offices. This analysis identified that five interrelated compensatory processes acted to offset the impact of the implementation inhibitors. This, in turn, enabled direct service staff to experience an increased capacity to undertake effective service activities. This article explores each of these compensatory processes and makes a number of suggestions for how child protection managers and their organizations might seek to embed them.

Keywords: organization, child protection, child welfare, management


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