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© British Association of Social Workers

Occupational Stress in Social Services: a Comparison of Social Workers and Home Help Staff

JENNIFER BRADLEY and VALERIE SUTHERLAND

Jennifer Bradley is a lecturer in health sciences at University College, Salford. She completed her Masters degree at the University of Manchester Institute of Science and Technology (UMIST). She has also practised in a number of areas of nursing. Valerie Sutherland is Director of the Centre for Business Psychology and lectures in Organisational Psychology at UMIST. Her research interests are in occupational stress and management development, and she has worked extensively with both public and private sector organizations.

Correspondence to Jennifer Bradley, School of Health Sciences, University College Salford, Frederick Road, Salford M6 6PU.

Summary

An investigation of occupational stress among professional and support staff within a social services department in north-west England was carried out, with the aim of optimizing the use of resources in the planning of stress management interventions. A two-phased research design was used to collect qualitative (by interview) and quantitative data (by questionnaire). The results reported here are based on data from 63 social workers and 74 home helps, who were involved in ‘front-line’ work with clients. Sources of stress, measures of individual well-being, job satisfaction, rganizational commitment and absenteeism data are described. Comparisons with other occupational groups are included.


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